CANCELLATION AND REFUNDS

CANCELLATION AND REFUND POLICY IS SUBJECT TO THE SERVICES AND IS ELABORATED HERE FOR EACH PORTAL.

CANCELLATION AND REFUND POLICY FOR TRAVEL PORTAL

Domestic Flight Booking Terms

• The total price displayed on the invoice includes all applicable government taxes.
• Name entered in traveller's details should be exactly as per the identity proof. Name changes after booking are not allowed.
• There will be no refund for 'no-shows'.
• Refund against partially utilized ticket is as per airlines terms and conditions and could take up to 90 days.
• To avail of infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, you'll need to make a separate booking using a child fare.
• Infants must be accompanied by an adult at least 18 years of age.
• All Tickets/Bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines / supplier.
• We recommend our customers to refer airlines terms and conditions before confirming the ticket.
• By accepting our booking terms, customer is also agreeing to terms & conditions of the respective airline.
• Jettt charges a non-refundable service charge of Rs.100/- for one-way domestic flights and Rs.150/- for roundtrip domestic flights additionally on per passenger per sector basis.

Check-in:

• As per the airline rules, the standard check-in time begins 2 hours before departure for domestic flights.
• The passenger needs to check-in at least 2 hrs prior departure for Air India and Air India Express domestic flights else will be considered as a no show.
• Infants must have valid proof-of-age documents showing that the infant is less than two years old.

Amendments:

• Every booking made on Jettt.com is subject to amendment charges levied by the airline, which may vary by flight and booking class.
• If you amend your booking, you will be charged the difference in fare, if any, applicable when the amendment is made. However if the new fare is lower than the Original fare, difference in the amount will not be refunded, but the rebooking charges as applicable will be collected
• In addition to the airline's amendment charges, Jettt charges an amendment handling fee of Rs 100 per passenger per segment.
• We'll collect these charges from you when we make the changes to your travel plans. We'll also collect the difference in fare, if any, applicable when the amendment is made.
• Depending on the airline's policy, some booked fares may not be amended.

Refund:

• It is mandatory to contact Jettt for all refunds, as the airline will not be able to refund your tickets booked at Jettt.com.
• All cancellations made directly with the Airline need to be intimated to Jettt by Email or Phone in order to initiate the refunds process.
• Processing times for cancellation and refund requests vary.
• Convenience charge of INR 100/- for one-way flight and INR 150/- for roundtrip flights, paid at the time of booking is a non-refundable fee and same shall be applicable on all cancellations including any partial cancellation requests
• The refund will be credited back to the same account from where the payment was made. For example, if the User used a credit card, Company will make an appropriate charge reversal. If the User used a debit card, Company will credit the money back to the debit card.
• In case, where the user has cancelled his/her booking directly with the airlines, he/she will need to inform Jettt with valid documentation to initiate the refund process. It is advisable to contact Jettt within 48 hours of the cancellation request.
• The meal amount is non-refundable. (Refundable only if the flight is cancelled by the airlines).
• Jettt will be able to initiate customer's refund only after receipt and/or confirmation of refund from the airline. 

Meal Selection Policy

• The meal amount is non-refundable. (Refundable only if the flight is cancelled by the airlines).
• The meal would be served only once in case of connecting flights.
• The meal option is as per the flight's menu and availability.
• The meal option is allowed only for adults and children (above 2 years of age).
  

International Flight Booking Terms

• The total price displayed on the invoice includes all applicable government taxes. Excludes all applicable airport taxes or other charges payable at the airport.
• Name entered in traveller's details should be exactly as per the passport. Name changes after booking are not allowed.
• There will be no refund for 'no-shows' or any partially unused flights.
• Meals, frequent flyer miles and special service are on request basis only and are subject to airlines terms and conditions and confirmation.
• For any information regarding your Frequent Flyer miles or promotion/ tie-ups, please contact the airline directly.
• Kindly ensure that you have the relevant visa, transit visa (if applicable), immigration clearance and travel with a passport, with a validity of at least 6 months as on date of travel.
• To avail infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes onward and return journeys. If the infant is 24 months or above on the return journey, you will be required to make a separate booking using a child fare
• Infants must be accompanied by an adult at least 18 years of age.
• Jettt is not responsible for any schedule change by the airline after issuance of the ticket, but will inform you of the same if informed by the airlines. It is advisable to reconfirm your flight timings 24 hours prior to your flight departure.
• Jettt charges a non-refundable service charge of Rs.250/- for international flights additionally on per passenger per sector basis. Jettt reserves the right to alter any and all kinds of transaction fees from time to time, without notice. You shall be liable to pay all applicable charges, fees, duties and taxes for availing the Jettt Services.
• The airline terms and conditions can change without any notice. For the latest terms and conditions, please check directly with the airline.

Check-in:

• The passenger is required to check-in at least 3 hours prior departure for International flights, else will be considered as a no show.
• As per the airline rules, the standard check-in time begins 3 hours before departure.
• Infants must have valid proof-of-age documents showing that the infant is less than two years old.
• You need to carry appropriate travel permissions (Valid Passport, Visa, Immigration clearance etc.) done before departure. Jettt is not responsible for any issues related to documents (invalid or inappropriate travel documents). 

Amendments:

• Jettt can assist you with amendments to most bookings. In some cases, though, you'll need to contact the airline directly
• Every booking made at Jettt.com is subject to amendment charges charged by the airline, which may vary by flight and booking class.
• If you amend your booking, you will be charged the difference in fare, if any, applicable when the amendment is made. However if the new fare is lower than the original fare, difference in the amount will not be refunded. The rebooking charges as applicable will be collected.
• In addition to the airline's amendment charges, Jettt charges an amendment service fee of Rs 250 per passenger.
• We'll collect these charges from you when we make the changes to your travel plans. We'll also collect the difference in fare, if any, applicable when the amendment is made.
• Depending on the airline's policy, some booked fares may not be amended.
• All amendments should be done at least 48 hrs (2 days) prior to departure date. Certain airlines do not allow any changes or cancellation within 48 hrs and treat the booking as a No Show. 

Cancellation Policy:

• Every booking made on Jettt.com is subject to cancellation charges charged by the airline, which may vary by flight and booking class.
• Some booked fares may be non-refundable as per the specific airline's policy. There will be no refund in such cases.
• Online cancellations: Cancellations can be made online by Customer Support page. You only need to fill in the basic details with reference id on Customer Support page and the request shall be processed by us.
• Offline cancellations: We also accept cancellation requests through phone.
• Cancellation charges: On top of the airline's cancellation charges, Jettt charges a cancellation fee of Rs 250 per passenger per journey for all cancellations.
• All cancellations should be done at least 48 hrs (2 days) prior to departure date. Certain airlines do not allow any changes or cancellation within 48 hrs and treat the booking as a "No Show".
• If you have done any amendment directly with the airline, get in touch with the airline for cancellation. Jettt will not be able to process the refund for the same and will not take any responsibility for the same.
• To cancel the tickets offline, call the customer care toll free number

1800 843 8400 between 9 AM to 8 PM, 7 days a week.

Refunds:

• It is mandatory to contact Jettt for all refunds, as the airline will not be able to refund your tickets booked at Jettt.com.
• Processing time for cancellation and refund requests vary and shall be done within 7 to 15 days.
• Refund for partially utilized tickets (for eg:- only one sector flown & other sector cancelled) may take minimum of 25 to 30 working days up to 6 months depending on the Airline. 

Partial Payment Terms and Condition:

• In case of partial payment mode, the remaining amount should reflect in our account as on due date suggested to you while booking the tickets.
• Partial Payment Bookings are confirmed and ticket details would be mailed to you once payment is received and realized in full. In the event of non-receipt of the balance payment within stipulated time, the reservation will be auto-cancelled and the guarantee amount paid will be forfeited
• Until the payment is realized in full, should there be an increase in airfare or taxes, the same will be intimated and charged to you.
• Until the payment is realized in full, the booking is subject to cancellation by the airline or Jettt.com without prior notice.
• If the payment is not approved on given credit card number(s), you will be notified as soon as possible. In such a scenario you need to speak to the credit card company, or provide alternate credit card number, or change mode of payment as applicable.

Note: Jettt.com is a facilitation platform providing easy and convenient access to reservations. Due to the volatile nature of the aviation industry, airlines delay and default in refund of tickets. Jettt.com shall be in a position to process customer refunds against flight tickets only if the same have been refunded by the respective Airline. In the event an airline discontinues its operations, Jettt.com will not be accountable for any customer refunds wherein the same have not been refunded by the Airlines.

Hotel Booking Terms

APART FROM THE GENERAL TERMS AND CONDITIONS, THE BELOW MENTIONED ARE THE SPECIFIC HOTEL TERMS.

• The primary guest must be at least 18 years old to be able to check into the hotel.
• General Check-in time is 2 pm and check-out time is 12 pm. Early check-in or late check-out is subject to availability and the hotel might charge you extra for it. Please note that the check-in time is subject to change as per hotel policy.
• Your stay does not include additional personal expenses like telephone charges, meals that aren't part of your meal plan, any hotel services you use (like laundry and room service) or tips. The hotel will charge you directly for these when you're checking out.
• It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Drivers License, Voters Card, and Passport. Without valid ID the guest will not be allowed to check in. Note- PAN Cards will not be accepted as a valid ID card.
• The hotel reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. Jettt will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
• Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
• Government has levied service tax on hotel room charges effective on stays from 1st May 2011. This tax may be required to be settled directly at the hotel if it is not levied at the time of booking.
• Jettt Service Charge: Jettt charges a non-refundable service fee of Rs. 100 per room per night apart from the room charges charged by hotel.

Cancellation Policy:

• Every hotel has a different cancellation policy and the user shall be charged accordingly.
• Cancellations can be made online by Customer Support page. You only need to fill in the basic details with reference id on Customer Support page and the request shall be processed by us.
• Jettt does not charge any cancellation fee of its own on hotel booking.
• Please call our toll free number 1800 843 8400 for offline cancellation.
• Only those cancellation requests which are made either online or through email or on the phone to our customer support team shall be entertained. Jettt shall not be liable to entertain any cancellation requests made directly to the hotel without intimating us and also through any other medium including, but not limited to, SMS or e-mail.
• If the customer doesn’t show up at the hotel, still he’ll be charged the entire amount.

Modifications & Refunds:

• Don't call the hotel directly for reservation changes or cancellations. The hotel's agents can't make changes to or process refunds for the specially-negotiated rates.
• We take at least 7 to 10 working days to process refunds for bookings cancelled online.
• Your bank may debit its own separate charges from refunds made to your credit card or bank account.